How Aesop maximized employee engagement using Albert

AESOP

Measuring employee engagement through Albert’s analytic dashboard.

Global Retail

Skincare Brand

300 Sales Associates

4 Countries

Company Story

Aesop was founded in 1987. They are based in Melbourne, Australia, and have offices and stores all over the world.

Aesop’s goal has always been to create high-quality skin, hair, and body care products. They conduct extensive research to find plant-based and laboratory-made ingredients and use only those with a track record of safety and efficacy.

Executive Summary

AESOP required channels of communication as well as methods for measuring employee engagement. Using Albert’s analytic dashboard, Aesop was able to quantify user behavior and performance. Employees are now able to interact with customers in a variety of languages based on their cultural background.

When Albert was adopted by AESOP, employees were always kept up to date on news and internal communication was maximized. This improved team engagement and the ability to understand all employees’ behavior and performance.

THE CHALLENGE

Measure Employee Engagement to Improve Performance

The global skincare brand didn’t have ways to measure employee engagement, and they couldn’t talk to all of their employees in one place because there were no consolidated channels or a way to communicate with their APAC employees, and no computer-based platforms.

THE SOLUTION

Determine User Behavior and Performance through an Analytics Dashboard

The company uses Albert to assist in creating a place for APAC employees to communicate with a digital community. Using Albert Solution in quantifying user behavior and performance via an analytics dashboard. Also, provided different languages for the various culture to be used by employees for interacting with customers.

Albert x Aesop

Product used

Mobile Learning

Short, targeted training activities

Content distribution

Deliver content such as articles, quizzes and videos to your entire team

Multilanguage

Localized information in the workers' native language

THE RESULTS

Maximize Employee Engagement with Minimal Efforts

From the moment Albert was adopted by the global skincare brand, employees were always kept up to date on news and internal communication was maximized for employees from anywhere at any time. It improved team engagement and the ability to understand all employees’ behavior and performance.

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