Y O U R A L B E R T .

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Client experience

The Albert Way

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Success stories

Success #1

Téléphone mobile montrant une question dans l'application Albert
Industry Users Plan Headquarter
Luxury fashion 2,000 sales associates in 26 countries Albert Pro France

Issues faced

  • Low sales due to lack of training
  • Delay of delivery due to languages
  • Too much input for physical sessions

Albert helped training managers

  • Animate daily training content
  • Save 50% of time spending on physical sessions
  • Deliver content in 5 languages covering major markets

Albert helped sales associates

  • Demonstrate styles to wear a new product
  • Learn selling rituals suggested by HQ
  • Promptly pick up product details in native languages
Industry Users Plan Headquarter
Luxury watch 300 sales associates in 16 countries Albert Pro Italy

Issues faced

  • High travel costs for training
  • No regular updates on market
  • Lack of manpower to produce contents
  • Inefficient onboarding process

Albert helped training managers

  • Create daily content about both market and brand in 6 languages
  • Build content library for onboarding
  • Keep 80% of connection rate
  • Save 70% of travel expenses

Albert helped sales associates

  • Notify members of important issues with clients
  • Get ideas for small talks with clients
  • Access core information from Day 1

Success #2

Téléphone mobile montrant une question dans l'application Albert

Success #3

Téléphone mobile montrant une question dans l'application Albert
Industry Users Plan Headquarter
Global skincare 200 sales associates in 4 countries Albert Light Australia

Issues faced

  • No ways to measure engagement
  • No consolidated channels for APAC
  • Unable to use computer-based platforms

Albert helped training managers

  • Create a digital community for APAC teams
  • Quantify user behaviour and performances

Albert helped sales associates

  • Update everyone on news from anywhere, anytime
  • Know how to deal with customers from different cultures
  • Share details of new lines launched exclusively in selected markets