Why Mobile Employee Solutions are the Future of Internal Communications

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In today’s modern workforce, the way we communicate internally within organizations is evolving rapidly. Email has been a long-standing staple for internal communication, but relying solely on email-centric communications may no longer be sufficient. With deskless workers making up about 80% of the global workforce, who often do not have dedicated access to a computer to check emails, organizations need to adapt to meet the needs of their diverse workforce. In this article, we will explore the reasons why email-centric internal communications may not be effective in today’s workplace and why organizations should consider employing mobile employee solutions to better connect with their employees, especially those who are not desk-bound.

Read more about the digitalization of the deskless workforce.

Beyond Email: The Future of Workplace Communication

The Limitations of Email-Centric Internal Communications

While email has been widely used for internal communications, it comes with its limitations, particularly in today’s fast-paced, mobile-driven work environment. Here are some reasons why relying solely on email-centric internal communications may fall short:

Lack of Real-Time Communication

One of the main limitations of email-centric internal communications is the lack of real-time communication. Email is asynchronous, which means that messages are not delivered in real time and may be delayed by hours or even days. In today’s fast-paced business environment, where decisions need to be made quickly and efficiently, waiting for an email response can lead to delays and missed opportunities. Moreover, email inboxes are often cluttered with a multitude of messages, making it easy for important communications to get buried and overlooked. This can result in miscommunication, confusion, and inefficiencies within the organization.

Limited Engagement and Collaboration

Another limitation of email-centric internal communications is the limited engagement and collaboration it fosters among team members. Email is primarily a one-way communication tool, where information is sent from one person to another without much opportunity for interactive discussions or real-time feedback. This can hinder team collaboration and creativity, as employees may not have the opportunity to brainstorm ideas, ask questions, or provide instant feedback on projects. This can also result in siloed communication, where important information is shared only among select team members, leaving others out of the loop and hindering overall organizational communication and cohesion.

Inability to Cater to Diverse Communication Preferences

People communicate in different ways, and not everyone prefers email as their primary communication method. Some employees may prefer more interactive and real-time methods such as chat or video conferencing, while others may prefer visual or audio-based communication. Relying solely on email may exclude employees who prefer different communication styles, leading to potential miscommunication and misunderstanding. In today’s diverse workforce, it is crucial to have a communication approach that caters to the preferences and needs of all employees, to ensure effective communication and collaboration across the organization.

Lack of Mobile Accessibility

In today’s mobile-driven world, employees are increasingly relying on smartphones and tablets to communicate and access information. However, email-centric internal communications may not be optimized for mobile accessibility, resulting in a poor user experience and limited engagement. Emails may get lost in crowded inboxes, or employees may miss out on important updates and notifications if they are not constantly checking their emails. This can lead to communication gaps and delays, especially for employees constantly moving or working remotely. Organizations need to adopt communication methods that are mobile-friendly and accessible on various devices to ensure seamless communication and engagement among employees.

The Rise of Mobile Employee Solutions

In response to the limitations of email-centric internal communications, organizations are increasingly adopting mobile employee solutions as a more effective and efficient way to communicate with their employees, especially those who are not desk-bound. Mobile employee solutions, such as team messaging apps, offer a range of features that cater to the needs of today’s workforce, including real-time communication, enhanced collaboration, and mobile accessibility.

Mobile employee solutions also offer numerous benefits that can significantly enhance internal communication within organizations. Here are some key advantages of employing a mobile employee solution:

Advantages of Mobile Employee Solutions
  • Real-Time Communication: Mobile employee solutions enable real-time communication, allowing for instant updates, feedback, and discussions, leading to faster decision-making and problem-solving.

    Albert is a communication platform for managers who want a place to communicate, engage and train with their frontline employees.

  • Enhanced Collaboration: Mobile employee solutions facilitate seamless collaboration among team members, departments, and locations, promoting teamwork, innovation, and productivity.

  • Improved Employee Engagement: Mobile employee solutions foster better employee engagement through interactive and personalized communication, leading to higher levels of employee satisfaction, loyalty, and retention.

  • Diverse Communication Preferences: Mobile employee solutions cater to diverse communication preferences by offering multiple communication methods, such as text messaging, voice calls, and video chats, enabling employees to choose the communication method that best suits their needs.

  • Mobile Accessibility: Mobile employee solutions are accessible on smartphones and tablets, making them readily available to deskless workers who may not have access to computers or email accounts, ensuring that everyone is kept informed and connected.

  • Centralized Communication: Mobile employee solutions provide a centralized platform for communication, eliminating the fragmentation and clutter often associated with email threads, and making it easy for employees to access, track, and reference important information.

  • Integration with Other Tools: Mobile employee solutions offer integrations with other commonly used workplace tools, allowing for seamless communication and collaboration across different functions and departments, and improving overall organizational efficiency.

  • Customization and Scalability: Mobile employee solutions can be customized to suit the specific needs and branding of an organization, and they can be easily scaled to accommodate the growing needs of an organization, making them a more flexible and scalable solution for internal communication.


In conclusion, employing a mobile employee solution alongside or instead of email-centric internal communications can offer numerous benefits, including real-time communication, enhanced collaboration, improved engagement, catering to diverse communication preferences, mobile accessibility, centralized information, and cost-effectiveness. Organizations that embrace modern communication tools and prioritize mobile accessibility can foster effective internal communication, enhance team collaboration, and stay ahead in today’s dynamic business landscape.


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