Technology now enables people to connect anytime, anywhere, to anyone in the world, from any device. This is dramatically changing the way people work, facilitating 24/7, collaboration with colleagues, who are dispersed across time zone, countries, and continents – Michael Dell

In our modern society, technology is a tool to work more efficiently; a digital medium for interaction and collaboration. However, it seems that deskless workers haven’t benefited from modern technologies. Indeed, only 1% of the world’s technology and software funding is spent on developing tools built around the modern deskless employee.

Deskless employees spend an average of 1.8 hours each workday in their digital surroundings. This implies they’re missing out on important information.

Dissatisfaction With Current Tech

The majority of employers are providing their employees with tools that are not created for the kind of work they do. According to an emergence study, 60% of deskless workers are either unsatisfied with or believe there is room for improvement in, the technology they’re provided to do their work.

Employee dissatisfaction is especially high in industries that employ people who do not work at a desk, such as construction, healthcare, education, retail, and transportation. Nonetheless, the majority of employers provide their deskless employees with subpar, desk-bound technology while they are rarely found behind a desk.

In today’s modern world, deskless workers are mobile. However, their employers have yet to provide them with adequate technology for their global mobility.

Why deskless workers are dissatisfied with the technology

Why Technology is important for Deskless Workers

The way we work is changing, particularly how we connect. Deskless workers need these technology tools to get the most out of their work. Here are some reasons why better technology has a significant impact on deskless workers.

#1 Increased Workforce Collaboration

The best workforce is one that works well together. Because they are apart from colleagues or assigned different places and even countries collaboration is an important part of their jobs. That’s why you can’t be considered a modern workplace today unless you’re a connected workplace. A connected workplace means giving your employee a place to connect and share some ideas or best practices with each other. It is vital in stimulating a collaborative workforce.

Using social networks and other technology, such as mobile applications or software to improve communication is clearly the best for deskless workers, especially since it is seen as the most effective way to improve workforce collaboration. A solution like Albert will help stimulate real-time communications, enables employees to upload and download their own resources, training, and much more.

#2 Improved Communications

Communication does not always contribute to collaboration, but collaboration cannot occur in the absence of communication. Employees feel more informed, secure, and motivated to achieve their goals when their company has a good communications strategy. There is always a need to communicate so that everyone in the organization is on the same page and can work together harmoniously. But most companies still rely on traditional messaging systems such as SMS or Whatsapp resulting in poor personalization and an intrusion into the personal sphere of workers.

You can use technology to enable deskless workers to perform actions such as sharing documents, posting news, updating workload, tracking, and even celebrating successes instantly.

#3 Enhanced Employee Productivity

Companies are always looking for new ways to boost the productivity of their deskless workers. When solutions that are tailored to the needs of employees are implemented, they truly feel acknowledged, and this will drive them to do more tasks because you will make their life easier.

Using technology to help your non-desk workers in making their jobs more efficient and effective. If you’re an employer, your employees will be more productive if you provide technology that allows for two-way communication and features that can be quickly and easily adapted (such as training courses and games/quizzes).

How do employees react to new technology?

New technology can help to improve efficiency, but it will also cause stress for employees. When introducing a new tool, it’s common to rush through the process without first vetting its impact on team or business performance. To ensure that the technology produced meets your needs, it’s important to have a comprehensive strategy before implementing any solutions. Here are some things to keep in mind when implementing new technology.


  • New technology should win the hearts and minds of your employee.
  • Explain the clear benefits and changes that will occur in the long run
  • Encourage employee adoption by rewarding them in ways that are meaningful to them.
  • Slowly integrate new technology into their daily routines.
  • Create a strategy with your technology provider


  • Choose a technology that is more complicated than necessary; for rapid adoption. Choose a system that is simple and intuitive.
  • Overlook the significance of bringing your most influential employees on board early in the process; they will assist you in bringing others on board.
  • Pressuring them to use the technology and punishing them if they don’t.
  • Choose a technology that can’t be adapted to your future needs and employee’s needs.

What technology to use for my deskless workers?

There are numerous technologies available for deskless workers today, but the bottom line is that find what works best for your employees. The best technology for any situation is the one that fits your needs and can grow as your business changes over time.

  • Either develop an application but expensive and take time
    • In-house
    • Outsource
  • Either use a generic solution
  • Either using a white label/tailor-made solution

If you are looking for a technology that enables your deskless workers to learn, engage, share, and communicate. Give a look at Albert.


Companies should invest not only in the right technologies but also in their deskless workers to gain a better understanding of what they really need to become more productive and efficient to your organization, allowing you to provide better service to your customers.

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